State Farm® Insurance Agent Ed Lair

"We had a recent claim regarding interior water damage. Our initial interactions with State Farm field adjusters was a little shaky. So I called my local agent … Ed Lair. That was the best call I’ve ever made concerning insurance issues … Chelci Alvarez answered the call. She was extremely helpful and genuinely concerned. Somehow she reduced our stress throughout the claims process (which lasted about 6 months). Mr Lair needs to give her a big raise."

"We were looking for a new insurance agency after our agency upped the price too many times to very high premiums with little explanation as to the cause. We had a recommendation from our son-in law to call Chelci Alverez with the State Farm agency he had worked with in the Dallas area (Ed Lair Agency, Grapevine, Texas). We were impressed that he continued working with her after moving to Austin several years ago. Chelci Alvarez understood our problem and was able to say right off the bat that through State Farm she would be able to come up with a much lower premium for our auto and home policies with the SAME coverage. It was a Friday afternoon, but she was still energetic and stayed late to compute fantastic discounts for our auto policies, and wrote that she thought we would have a similar discount on our home policy when she completed the research on Monday. We were thrilled and impressed with her quick response. What a happy resolution to an unpleasant situation with our former company! Chelci kept us updated with every new computation and gave us a clear response to all our questions. We highly recommend her to anyone looking for a new agent."

"Our previous State Farm Agent retired and we certainly missed the service his office provided. We searched for another Agent and found great reviews for Ed Lair ! Chelci Alvarez has been great answering questions during the transition and we would like to add another well-deserved 5 star review for Ed Lair."

"Ed Lair and his staff are the BEST!! We moved from another agent's office to Ed Lair, and I want to say that he is a down to earth person and very easy to talk to. His staff is very knowledgeable and very nice, and they make you feel at home. They help you save money on your insurance. They care about you and are there to help you. If you are in need of a new agent this is the place to go. I highly recommend his office. God Bless!"

"If I could give zero stars I would. Avoid at all costs! As a new expat in the US, insurance is complicated and confusing enough without being quoted one price and subsequently charged another (I still can’t fathom how that works or is indeed allowed). Apparently it’s all because of ‘corporate’, which is utter nonsense in my opinion and an attempt to deflect away from poor practices. If I had the energy I would call corporate, but frankly I am tired of chasing responses and convincing myself that anyone at this franchise or company cares and is remotely interested in helping me resolve this issue. Out of pocket and out of patience."

"Ed Lair had been my insurance agent since 1979. I have consistently received excellent service from his office. Any claims or changes have been handled quickly and accurately. Chelci, who works there is a ray of sunshine and always makes my day brighter. I recommend Ed to anyone who wants their insurance handled by people who care."

"I am very grateful for Ed Lair's office and Chelci Alvarez, in particular! Chelci is prompt, professional, friendly, and easy to work with. She was able to offer me an affordable rate for my car insurance after my cross-country move to Texas. This was an incredibly positive experience and I highly recommend their office. Thank you, Chelci and Ed!"

"Recently I had the pleasure of speaking with Chelci Alvarez at Ed Lair - State Farm Insurance. She was extremely helpful and provided excellent customer service! She quoted me such a great rate for renters insurance that I signed up immediately! And though we have the same last name, we are not related. Ed Lair has a professional and courteous team member on his staff."

"I transferred to Ed Lair's agency about 3 years ago, I love the personal touch that this group has. Chelci is the best and very attentive to our insurance needs. She is always willing to help answer any questions that I have about coverage/renewals and what type of discounts are available, since I have teen drivers. I would give them 10 stars if it was an option!"

"I just want to rave on this office for a min. They are the most compassionate and understanding insurance agency. We have been with them for years and my parents even longer. They know our kids and care about you as a person. Chelci is such a great asset to this office and has been so helpful during this last year and half while I have been dealing with a lot of medical issues."

"I met Raul Escobar through my ex and he has remained my agent for over 10 years! He's the most trusting, most dependable, and probably my longest relationship yet. All jokes aside, Raul has made it EASY for me. I'm a busy person so I appreciate that a lot. Thanks for taking care of me all these years!"

"I have been working with Chelci long before she was working with Ed Lair's office. She was at an office in Grapevine that closed. I was placed with another agent, I searched until I found Chelci and had my account moved. She really cares for her clients and wants the best for us. Chelci is always a pleasure to work with, I can't thank her enough for her patience with me and willingness to always answer any insurance questions I may have. Ed Lair State Farm, Best customer service and best rates around."